Mercor
Customer Experience Operations (India)
- Pay
- $35k–50k/year
- Type
- Full-time
- Location
- Remote
- Who can apply
- IND only
- Posted
- Oct 19, 2026
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About this role
This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team. About the role Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed. What you'll do Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones…
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